General Terms and Conditions

Dorothy Roffat Cosmetics

§1 Scope

These General Terms and Conditions of Business apply to all consumers as defined in Section 13 of the German Civil Code (BGB). A consumer is any natural person who enters into a legal transaction for purposes that can be primarily attributed neither to their commercial nor to their independent professional activity.

§2 Offer

Our offers apply exclusively to persons with unrestricted legal capacity. Persons with unrestricted or restricted legal capacity are entitled to claim the offered assortment with the participation and consent of their legal representative only. The presentation of products in our online shop does not constitute a legally binding offer; it is a non-binding online catalogue of products only. All discounts and coupon promotions in our online shop are only valid for orders made via the online shop. Discount transaction and coupons for orders made outside the online shop are shown separately.

§3 Contract Conclusion

The contract of purchase is concluded with Dorothy Roffat Cosmetics GmbH.

You can initially put our products into your shopping cart without any obligations, and correct your entries before sending your binding order at any time by using the correction tools that are provided for this purpose and which are explained in the course of the order procedure. By clicking the order button, you are placing a binding order for the goods contained in the shopping cart. Receipt of the order is confirmed via email immediately after sending the order. The binding contract of purchase will be concluded upon written submission of the order confirmation and receipt of goods directly to the recipient, including written confirmation of delivery.

The contract may be concluded either in German or English.

We shall store the text of the contract and send you the order details together with the General Terms and Conditions of Business via e-mail. The General Terms and Conditions of Business can be viewed at any time on this page. Your previous orders can be viewed in our customer login area.

§4 Terms of Delivery

The specified product prices do not include costs for shipping. Details on the cost of shipping can be found in the offers. We only deliver goods via shipment. Customers cannot collect the goods themselves. We do not deliver to packing stations. Basically, the details of the delivery times are subject to and depend on the delivery method and the availability of the products. If we cannot guarantee delivery of the products through no fault of our own, for example, due to delays of suppliers, we shall be able to withdraw from the purchase contract.

§5 Prices/Shipping Costs/Terms of Payment

All prices quoted are net prices including statutory VAT and shipping costs. Unless specified otherwise, we shall be bound to offers for a time period of 7 days. For orders made in our online shop the prices updated on a daily basis shall apply upon submission of with delivery of the order.

You can select from the following methods of payment at our shop:

  • Advance payment
    We accept your order by sending a declaration of acceptance in a separate e-mail within two days, and advise you of our banking details.
  • PayPal Plus
    As part of the PayPalPlus payment service, we offer various payment methods as PayPal services. After placing an order, you will be redirected to the website of the online PayPal provider. There, you can specify your payment details and confirm your payment order to PayPal. The contract shall be deemed to have been entered into upon payment order confirmation.

§6 Right of Revocation

Consumers are entitled to revocation, as set out in the revocation clause. The revocation applies exclusively to unopened products, which are not suited to return for reasons of health or hygiene, if they have been opened after delivery or the seal has been removed.

§7 Retention of Title

The goods shall remain our property until payment is made in full.

§8 Transport damages

We are not liable for transport damage. Should goods be delivered with a clearly identifiable damage in transit, claim the defects immediately to the delivery agent, and contact us within 48 hours.

§9 Claims for Defects (warranty)

Only the product specifications by our company and those of the manufacturer apply to our products. The product characteristics listed in the specifications constitute part of the contract and are therefore subject to claims. We assume no liability for public statements of the manufacturer or other advertising statements.

The pictures of the goods can appear different from the delivered goods. Warranty claims shall be excluded insofar as the changes are deemed reasonable by the customer.

To assert the warranty claims, the client must check immediately upon delivery to see whether the delivered product is suitable, based on the volume, contractually agreed quality and guaranteed characteristics. Clearly identifiable defects must be reported within 3 calendar days after delivery.

Hidden defects (defects which transpire during use) should be reported as soon as they have been identified within 10 working days at the latest.

The Customer shall be solely responsible for identifying defects.

Notifications of defect shall be made in writing. The order payment shall be due without prejudice to the right of claim.

Once the defect has been identified by the purchaser and a written notification of defect has been made, the purchaser may not continue to dispose of the goods / products until an agreement has been reached on how to proceed further.

In the event of a legitimate claim, the purchaser shall be entitled to the complete replacement of the goods within a reasonable period of time. Depending on the nature of the defect, a reduction of the purchase price can be agreed upon between purchaser and seller. If no agreement can be reached between the two parties, and the appropriate time period expires through the fault of the seller, the purchaser may choose to revoke the contract. If a purchaser exercises his or her right of revocation, he or she shall not be entitled to claim damages due to defect.

For consumers, the limitation period for warranty claims for used items shall be 2 years from the date of delivery.

The above limitations and time reductions do not apply to claims due to damages caused by us, our legal representatives or agents

  • in the event of damages to life, limb or health,
  • intentional or grossly negligent breach of duty and fraudulent intent,
  • breach of key contractual obligations that must be fulfilled in order to duly execute the contract and that the Client can trust to be fulfilled (material obligations).
  • to the extent agreed in the framework of a warranty commitment or
  • provided that the scope of the Product Liability Act is established.

Information regarding any applicable additional commitments and their precise terms and conditions is provided along with each product description and on special information pages in the online shop.

§10 Liability

We assume unlimited liability for claims due to damages caused by us, our legal representatives or agents

  • in the event of damages to life, limb or health,
  • for intentional or grossly negligent breach of duty and fraudulent intent,
  • to the extent agreed in the warranty commitment, or
  • provided that the scope of the Product Liability Act is established.

For breach of key contractual obligations that must be fulfilled in order to duly execute the contract and that the Client can trust to be fulfilled (material obligations) due to slight negligence by us, our legal representatives or agents, liability is limited to the foreseeable damage which must typically be expected to incur upon conclusion of the contract. Claims for damages are otherwise excluded.

§11 Online Dispute Resolution

The European Commission is providing a platform for online dispute resolution (OS): Dorothy Roffat Cosmetics GmbH is not willing or obliged to participate in dispute resolution proceedings before a consumer complaints office.

§12 Closing Provisions

Contract conclusion is subject to German law.

Should General Terms and Conditions of Business be or become ineffective, the provisions of the contract shall remain valid.

Insofar as the provisions are no longer part of the contract or have become invalid, the content of the contract shall be governed by the statutory provisions.

Amended as of: January 2019 / V.01/19

These General Terms and Conditions of Business are protected by copyright. This document may not be used by third parties.