Notice of revocation

Right of revocation

You are entitled to revoke this contract within fourteen (14) days without having to state cause.

The revocation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to revoke, you must inform us (Dorothy Roffat Cosmetics GmbH, Haupstraße 21, 01909 Schmiedefeld, shop@dorothyroffat.com) of your decision to revoke this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached Sample Revocation Form; however, its use is not mandatory.

To meet the cancellation deadline, it shall suffice to send the notice of cancellation before the expiry of the revocation period.

Legal consequences of revocation

If you revoke the present contract, we will refund you for all payments we have received from you, including delivery costs (to the exception of any additional costs arising from your request for some other mode of delivery than the most cost-efficient form of standard delivery offered by us); we will effect said refund without undue delay, but in any case within fourteen (14) days of our receipt of your notice of revocation from the present contract. In making the refund, we will use the same mode of payment that you employed for the original transaction, unless we have specifically made other arrangements with you; in no case shall you be charged any fees in connection with the refund. We reserve the right to refuse a refund until the goods have been returned to us or until you can provide proof that you have shipped the goods back to us, whichever occurs first.

You must return-ship or hand the goods back to us without undue delay, but in any case within fourteen (14) days of dispatching your notice of revocation from the contract. The deadline shall be deemed to have been observed, if you send the items before the fourteen-day deadline has expired. You will assume all direct costs incurred for return shipment of the goods. You will be obligated to provide indemnification for any impairment of the goods’ value only if such impairment of value is attributable to your handling of the goods beyond the extent necessary to verify the goods’ condition, characteristics, or functionality.

The right of cancellation does not apply to the following contracts:

  • Contracts for the supply of sealed goods that do not qualify for return on the grounds of health or hygiene and whose seals have been broken or removed.